Once you complete your order you will receive an email order confirmation. Please check this is correct and then place a teaspoon of ashes per item into a suitable small seal top bag or small container e.g. camera film pot, or used vitamin container etc. Please ensure this is tightly sealed and clearly labelled with your name and order number shown on your confirmation.

We can supply a small pack for the collection of ashes, if you would like to receive this pack please check the box when ordering and we will post this out to you.

Please post this to 
Nicola Wait, Crystal Companions, 15 Green Croft, Bristol. BS5 7SX

WE HIGHLY RECOMMEND THE USE OF A RECORDED DELIVERY

Once we receive the ashes we will email or call you to let you know they have arrived safely, we will give you an expected delivery date but please note ~ all our pieces are handmade to order and delivery time will depend on the memorial ordered but we do aim for all orders to be complete within 6 weeks

Once your order is complete we will post your items to you by recorded delivery, we also return to you any unused ashes and if applicable, any glass fragments from the making process that contain ashes. We will email or call to let you know your order is on its way and to expect it in the post (it will need to be signed for on delivery)

If you have any questions you would like to ask or any queries regarding the process or delivery please do not hesitate to contact                     Nicola Wait on 0117 3496014 or 07858895001 or email: info@crystalcompanions-online.co.uk
Please be assured that all ashes are treated with the upmost care and attention.